dddjl Casino —
Privacy Policy

This Privacy Policy applies to all personal data collected and processed by dddjl Casino ("dddjl," "we," "us," "our") in connection with your use of the dddjl platform accessible at dddjl.co, including all associated services, support channels, and communications.

dddjl is the data controller for personal data collected through the platform. As data controller, dddjl determines the purposes and means of processing your personal data in accordance with Republic Act 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.

By registering an account on dddjl or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team — though withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

dddjl collects personal data through several channels: directly from you at registration and during use of the platform, automatically through technical systems as you navigate the platform, and from third-party service providers where required for verification or payment processing.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

• Technical Data: IP address, device type, browser version, operating system, screen resolution, and connection type collected on each platform access.
• Session Data: Login timestamps, session duration, pages visited, game titles accessed, and feature interactions within the platform.
• Transaction Data: All deposit and withdrawal amounts, payment methods used, transaction timestamps, and processing outcomes.
• Gaming Activity Data: Bet amounts, game results, win/loss records, bonus usage, and wagering history across all game categories on the dddjl platform.
• Cookies and Tracking Data: As described in Section 6 of this Policy.

2.3 Data from Third Parties

dddjl may receive personal data from third-party identity verification providers, payment processors, and fraud detection services in connection with player onboarding, transaction processing, and risk management. Such data is processed in accordance with this Policy and the applicable agreements with those third parties.

dddjl uses your personal data for the following purposes:

• Account Management: Creating and maintaining your dddjl account, authenticating your identity at login, and managing your account settings and preferences.
• Service Delivery: Processing deposits and withdrawals, crediting bonus funds, providing access to games and betting markets, and delivering all other platform services you access through your account.
• Identity Verification and KYC: Verifying that you meet the minimum age requirement of 21 years and confirming your identity in compliance with applicable Philippine anti-money laundering regulations (Republic Act 9160 and its amendments).
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: Monitoring gaming activity to identify patterns potentially indicative of problem gambling, administering player-requested responsible gaming tools, and complying with responsible gaming obligations.
• Legal and Regulatory Compliance: Meeting our obligations under Philippine law, including reporting obligations to regulatory and law enforcement authorities where legally required.
• Customer Support: Responding to your support inquiries, resolving disputes, and communicating service-related information to your registered contact details.
• Platform Improvement: Analysing aggregated and anonymised data about platform usage to improve our services, game selection, and user experience. This analysis does not identify you individually.
• Marketing Communications: Sending promotional communications about dddjl offers, new games, and platform updates — only where you have provided explicit consent to receive such communications.

dddjl processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you — including account maintenance, payment processing, and service delivery — is carried out because it is necessary for the performance of our agreement with you as a registered player.
• Legal Obligation: Processing necessary for compliance with applicable Philippine law, including KYC verification under anti-money laundering regulations, age verification requirements, and reporting obligations to regulatory authorities.
• Legitimate Interests: Processing carried out for purposes including fraud detection, platform security, responsible gaming monitoring, and anonymised analytics, where these interests are not overridden by your data subject rights.
• Consent: Processing carried out for marketing communications and for certain optional features of the platform where you have provided explicit, informed, and freely-given consent. You may withdraw consent at any time without affecting your account status or access to platform services.

dddjl does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment Processors: GCash, Maya, BPI, BDO, and other payment providers receive the data necessary to execute your deposit and withdrawal transactions. These providers operate under their own privacy policies and are subject to Philippine Bangko Sentral ng Pilipinas (BSP) regulations.
• Identity Verification Providers: Where KYC verification is required, your identity documents and biometric data may be shared with certified third-party verification service providers under binding data processing agreements.
• Game Providers: Game suppliers providing the casino games, live dealer streams, and sports betting content on the dddjl platform may receive technical session data necessary to operate those games. These providers are not provided with your financial data or identity documents.
• Fraud Detection Services: Third-party services that assist dddjl in detecting fraudulent transactions, account takeovers, and money laundering activity may receive IP addresses, device fingerprints, and transaction patterns for analysis.
• Legal and Regulatory Authorities: dddjl may disclose personal data to Philippine law enforcement agencies, the Anti-Money Laundering Council (AMLC), regulatory bodies, or courts of competent jurisdiction where required by law or legally valid court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving dddjl, your personal data may be transferred to the successor entity, subject to equivalent privacy protections. You will be notified of any such transfer that materially affects your data rights.

dddjl uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your logged-in state and cookies necessary for the payment and game infrastructure to operate. These cannot be disabled without disrupting your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, game lobby view, and notification preferences. These improve your experience on return visits but are not strictly necessary for platform operation.
• Analytics Cookies: Collect aggregated and anonymised data about how players navigate the dddjl platform — pages viewed, features used, session duration — to help us improve the platform experience. No individual player is identifiable from analytics data.
• Security Cookies: Support fraud detection and account security functions, including identifying unusual session patterns that may indicate account compromise or automated access attempts.

dddjl does not use third-party advertising cookies or share cookie data with advertising networks. You may adjust your browser settings to block or delete cookies, but note that disabling essential cookies will affect your ability to log in and use the platform.

dddjl retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, and for the period required by applicable Philippine law following account closure or termination:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Where anonymisation is not technically feasible, data is deleted using secure deletion methods appropriate to the storage medium.

dddjl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your browser and the dddjl platform is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this encryption is active on every page of the platform.
• Encryption at Rest: Sensitive data stored in dddjl's systems — including identity documents and payment account details — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within dddjl's systems is restricted to staff whose role requires it, under role-based access control policies. All internal access to player data is logged and subject to periodic audit.
• Password Security: Player passwords are stored as salted cryptographic hashes. dddjl never stores passwords in plain text and cannot retrieve your password — only reset it through your registered mobile number.
• Two-Factor Authentication: Two-factor authentication is available for all player accounts and is strongly recommended. Internal dddjl systems handling personal data require multi-factor authentication for all staff access.
• Incident Response: dddjl maintains a data breach response procedure in compliance with NPC requirements. In the event of a personal data breach affecting your data, dddjl will notify you and the NPC within the timeframes required by Philippine law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by dddjl:

• Right to Be Informed: The right to know what personal data dddjl holds about you, the purposes for which it is processed, and the parties with whom it is shared — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data dddjl holds about you. Data access requests will be fulfilled within 15 business days of receipt, subject to identity verification.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by dddjl. Most account data can be corrected directly through your account settings. For identity verification data, please contact our support team.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent is the legal basis). This right is subject to our legal retention obligations under Philippine anti-money laundering and gaming regulations, which may require us to retain certain data regardless of an erasure request.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly-used, machine-readable format, where technically feasible and where processing is based on consent or contract performance.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes. Objection to marketing processing will be actioned within 48 hours. The right to object to processing on the basis of legitimate interests is also available, subject to compelling grounds.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe dddjl has processed your personal data in violation of the Data Privacy Act. NPC contact information is available at privacy.gov.ph.

To exercise any of your data subject rights, please contact the dddjl support team via the live chat on the platform or via the support email address listed in the footer of this website. Please include your username and specify the right you wish to exercise. Requests will be acknowledged within 3 business days and actioned within the timeframes required by Philippine law.

dddjl uses date of birth as a mandatory registration field and may conduct age verification checks using third-party identity verification services. If dddjl discovers that personal data has been collected from a person under 21 years of age through misrepresentation, that data will be deleted without delay upon discovery, and any associated account will be closed in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child has provided personal data to dddjl, please contact our support team immediately at the contact details provided in Section 12 of this Policy. We will take prompt action to verify and, where confirmed, delete the data and close the associated account.

dddjl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. The effective date at the top of this Policy will be updated to reflect any changes.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data, or alter your data subject rights — dddjl will notify you by sending a notification to your registered mobile number or via a prominent notice on the platform when you next log in. Your continued use of the dddjl platform following such notification constitutes acceptance of the updated Privacy Policy.

For minor, non-material updates (such as corrections to typographical errors or clarifications that do not change the substance of the Policy), dddjl may update the document without individual notification. We recommend reviewing this Policy periodically to stay informed of how dddjl handles your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a data privacy concern or complaint, please contact dddjl through the following channels:

• Live Chat: The fastest channel for data privacy queries. Available 24/7 from your dddjl Account dashboard. Useful for urgent requests such as suspected data breach notifications or immediate account-related privacy concerns.
• Email: For formal data subject right requests and written complaints, contact us via the support email address displayed in the footer of this website. Please title your email "Data Privacy Request" and include your dddjl username and a description of your request. Written requests are acknowledged within 3 business days.

dddjl is committed to resolving data privacy concerns directly with affected players. However, if you believe your concern has not been adequately addressed, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.